ol,
ul {
	list-style: none;
}

body,
div,
dl,
dt,
dd,
ul,
ol,
li,
h1,
h2,
h3,
h4,
h5,
h6,
form,
fieldset,
legend,
input,
button,
textarea,
p,
th,
td {
	margin: 0;
	padding: 0;
}

* {
	-webkit-box-sizing: border-box;
	-moz-box-sizing: border-box;
	box-sizing: border-box;
}

.robotPage {
	position: relative;
	width: 1200px;
	margin: 20px auto;
}

.grid {
	padding: 20px;
	background-color: #fff;
	box-shadow: 0 0 10px rgba(0, 0, 0, .05);
}

.base-scroll::-webkit-scrollbar-track-piece {
	background-color: #fff;
	-webkit-border-radius: 0
}

.base-scroll::-webkit-scrollbar {
	width: 10px;
	height: 10px
}

.base-scroll::-webkit-scrollbar-thumb {
	height: 50px;
	background-color: #b8b8b8;
	-webkit-border-radius: 6px;
	outline: 2px solid #fff;
	outline-offset: -2px;
	border: 2px solid #fff;
	filter: alpha(opacity=50);
	-moz-opacity: 0.5;
	-khtml-opacity: 0.5;
	opacity: 0.5
}

.base-scroll::-webkit-scrollbar-thumb:hover {
	height: 50px;
	background-color: #878987;
	-webkit-border-radius: 6px
}

.czkj-res {
	border-bottom: 1px dashed #f5f5f5;
	;
	margin-bottom: 5px;
	padding-bottom: 5px;
}

.czkj-msg {
	word-break: break-all;
}

.czkj-file-item img {
	width: 100%;
}

.czkj-container {
	width: 80%;
	margin: 0 auto;
	margin-bottom: 20px;
}

/*  */
.czkj-container {
	width: 80%;
	margin: 0 auto;
	margin-bottom: 20px;
}

/* body {
-webkit-tap-highlight-color: rgba(0, 0, 0, 0);
} */

.czkj-content {
	width: 100%;
	/* padding-top: 30px;
 */
}

.czkj-chat-body {
	position: relative;
}

.content-body {
	padding: 20px 20px;
	padding-bottom: 0;
	background-color: #fff;
}

/*左侧咨询方式*/
/* .content-body-left {
float: left;
width: 250px;
background-color: #fff;
overflow: hidden;
border-radius: 6px;
}

.content .container-right-top {
background: #D64635;
width: 100%;
height: 63px;
text-align: center;
line-height: 63px;
font-size: 20px;
color: #ffffff;
letter-spacing: 2.14px;
border-top-left-radius: 6px;
border-top-right-radius: 6px;
}

.container-right-about-us {
height: 577px;
background: #ffffff;
width: 100%;
border-bottom-left-radius: 6px;
border-bottom-right-radius: 6px;
position: relative;
padding-top: 10px;
}

.container-right-item {
width: 220px;
margin: 12px auto;
border-radius: 6px;
padding-bottom: 5px;
box-shadow: 4px 4px 8px 0 rgba(128, 128, 128, 0.50);
}

.red-bg {
margin-top: 4px;
background: #ce1515;
}

.brown-bg {
background: #d58921;
}

.orange-bg {
background: #f6a434;
}

.pink-bg {
background: #e79595;
}

.title-img {
width: 60%;
height: 60px;
margin: 0px 33% 0px 7%;
padding: 10px;
}

.title-img img {
width: 100%;
height: 100%;
}

.title-person {
width: 100%;
height: 48px;
overflow: hidden;
}

.jj-answer {
width: 80%;
margin: 0 auto;
color: #fff;
font-size: 12px;
line-height: 18px;
}

.title-answer-img {
width: 34px;
float: left;
}

.title-answer-img img {
width: 100%;
height: 100%;
}

.title-answer-title {
color: #fff;
float: left;
padding-left: 10px;
line-height: 34px;
}

.title-code {
padding: 0;
width: 100px;
height: 100px;
margin: 0 auto;
margin-bottom: 10px;
}

.robot-body {
width: 100%;
position: relative;
}

.robot-body .tabs {
margin-bottom: 15px;
}

.czkj-chat-body {
padding-right: 340px;
}

.czkj-chat-left {
border: 1px solid #116DD5;
} */

/*聊天框内部*/
.czkj-chat-center {
	background-color: #f5f8fa;
	width: 100%;
	padding-right: 0px;
}

/*智能推荐*/
.czkj-suggest {
	position: absolute;
	bottom: 160px;
	left: 2px;
	background-color: #fff;
	border: 1px solid #ccc;
	padding: 8px;
	width: 96%;
	font-size: 12px;
	z-index: 999;
	max-height: 300px;
	overflow: hidden;
	overflow-y: scroll;
	display: none;
}

.czkj-suggest li {
	padding: 4px;
	color: #333;
	cursor: pointer;
}

.czkj-suggest li:hover {
	background-color: #dadada;
}

.czkj-chat-title {
	width: 100%;
	background: #DDEAF9;
	height: 63px;
	border-top-left-radius: 6px;
	border-top-right-radius: 6px;
	line-height: 63px;
	color: #333;
	letter-spacing: 2.86px;
}

.czkj-logo-title {
	font-family: PingFangSC-Semibold;
	font-size: 21px;
	font-weight: 700;
	text-align: left;
	padding-left: 100px;
	float: left;
	letter-spacing: 0.5px;
	position: relative;
	color: #428BD6;
	height: 100%;
	width: 200px;
}

.czkj-logo-name {
	position: relative;
	width: 100%;
	height: 100%;
}

.czkj-logo-name .czkj-top-name {
	position: absolute;
	left: 2px;
	top: 2px;
	z-index: 10;
}

.czkj-logo-name .czkj-bot-name {
	position: absolute;
	left: 5px;
	top: 5px;
	color: #cccccc;
	z-index: 1;
}

.czkj-logo-icon {
	position: absolute;
	background-color: #fff;
	height: 0;
	width: 0;
	left: 40px;
	top: 0px;
	z-index: 1;
	padding: 0;
}

.czkj-logo-icon img {
	width: 48px;
	height: 40px;
}

.mobile-email {
	display: none;
}

.czkj-rules {
	float: right;
	font-size: 16px;
	padding-right: 40px;
	cursor: pointer;
	color: #0c5ed0;
	font-weight: 700;
	text-align: center;
}

.czkj-rules img {
	width: 24px;
	height: 24px;
	position: relative;
	top: 0px;
	margin-right: 10px;
	vertical-align: middle;
}

.czkj-chat-input {
	background-color: #fff;
	position: relative;
	height: 160px;
	border-top: 1px solid #e8e8e8;
}

.hot-type {
	background-color: #f2f4f5;
	height: 40px;
	width: 100%;
	padding-right: 80px;
	position: absolute;
	top: 0px;
	left: 0;
	padding-left: 12px;
	color: #333;
	overflow: hidden;
}

.hot-type-title {
	line-height: 28px;
	margin: 5px 0;
	float: left;
	font-weight: 700;
	color: #bd1a2d;
}

.hot-type-item,
.last-hot-type-item {
	float: left;
	border: 1px solid #e9edf7;
	box-shadow: 0 1px 4px 0 rgba(0, 0, 0, .1);
	border-radius: 20px;
	cursor: pointer;
	color: #333;
	margin: 5px 4px;
	padding: 4px 11px;
	font-size: 14px;
	text-align: center;
	vertical-align: middle;
	background-color: #fff;
}

.hot-type-item:hover {
	/*background-color: #316cf1;*/
	/*color: #fff;*/
	border: 1px solid #bd1a2d;
}

.last-hot-type-item:hover {
	background-color: #f2f4f5;
	color: #333;
}

.last-hot-type-item {
	position: absolute;
	right: 10px;
}

.czkj-chat-input textarea {
	border: none;
	padding: 6px;
	padding-left: 12px;
	font-size: 14px;
	resize: none;
	height: 80px;
	width: 100%;
	overflow: auto;
	box-sizing: border-box;
	outline-style: none;
	font-family: "Microsoft YaHei", "SimSun";
	/* margin-top: 40px; */
}

.czkj-chat-input .czkj-enter {
	position: absolute;
	bottom: 0;
	padding: 10px 12px;
	line-height: 36px;
	width: 100%;
}

.czkj-chat-input .czkj-enter-word {
	color: #9b9898;
	font-size: 14px;
	float: left;
}

.czkj-chat-input .czkj-enter-word.red-word {
	color: #0c5ed0;
}

.czkj-chat-input .czkj-enter-word span {
	color: #0c5ed0;
}

.czkj-chat-input .czkj-enter-btn {
	background: rgb(234, 242, 251);
	border-radius: 100px;
	width: 90px;
	height: 36px;
	line-height: 36px;
	font-size: 16px;
	text-align: center;
	margin-right: 0;
	float: right;
	color: #6b6b6b;
	font-weight: 700;
	cursor: pointer;
}

#chat {
	height: 457px;
	width: 100%;
	overflow: auto;
	padding-top: 30px;
	/*padding-bottom: 40px;*/
}

#chat>li {
	overflow: hidden;
	margin: 10px 0;
	position: relative;
	padding-left: 30px;
	min-height: 47px;
	padding-bottom: 3px;
}

#chat .avatar {
	margin-top: -4px;
	width: 70px;
	height: 70px;
	overflow: hidden;
	border-radius: 50%;
	position: absolute;
	left: 0;
	top: 0;
}

#chat .robot-avatar {
	display: block;
	position: absolute;
	width: 50px;
	height: 50px;
	left: 5px;
	top: 4px;
	background: url(../images/marry-newrobot.png) no-repeat;
	background-size: 50px 50px;
}

#chat .czkj-robot .avatar {
	border-radius: 0;
}

#chat .czkj-msg {
	float: left;
	padding: 8px 12px;
	color: #3c3c3c;
	background: #DDEAF9;
	max-width: 90%;
	min-width: 100px;
	width: auto;
	box-sizing: border-box;
	text-indent: 0;
	font-size: 13px;
	line-height: 24px;
	border-radius: 20px;
	border-bottom-left-radius: 6px;
	/*box-shadow: 0px 2px 4px rgba(128, 129, 125, 0.4);*/
	padding-left: 18px;
	position: relative;
}

#chat .img-user {
	width: 50px;
	top: 8px;
	left: 12px;
	background: url(../images/user.png) no-repeat;
	background-size: 50px 50px !important;
	background-repeat: no-repeat;
}

#chat .czkj-user {
	padding-left: 0;
	padding-right: 30px;
}

#chat .czkj-user .czkj-msg {
	float: right;
	color: #3c3c3c;
	border-bottom-left-radius: 20px;
	border-bottom-right-radius: 4px;
}

#chat .czkj-robot .czkj-msg:before {
	position: absolute;
	content: "";
	bottom: 0;
	left: -8px;
	width: 0;
	height: 0;
	border-right: 10px solid #DDEAF9;
	border-bottom: 10px solid #DDEAF9;
	border-top: 10px solid transparent;
	border-left: 10px solid transparent;
}

#chat .czkj-user .czkj-msg:before {
	position: absolute;
	content: "";
	right: -10px;
	bottom: 0;
	width: 0;
	height: 0;
	border-left: 10px solid #DDEAF9;
	border-bottom: 10px solid #DDEAF9;
	border-top: 10px solid transparent;
	border-right: 10px solid transparent;
}

#chat .czkj-user .avatar {
	position: absolute;
	left: auto;
	right: 0;
	top: 0;
}

.czkj-item-title {
	line-height: 25px;
	border-bottom: 1px solid #ccc;
	padding-bottom: 5px;
	margin-bottom: 5px;
}

.czkj-item-question {
	cursor: pointer;
	display: block;
	padding: 8px;
	position: relative;
	line-height: 20px;
	min-height: 20px;
	overflow: hidden;
}

.czkj-question-msg {
	float: left;
	font-size: 14px;
	color: #4aa4eb;
}

.czkj-source-title {
	position: relative;
	line-height: 25px;
}

.czkj-source-title .file-icon {
	width: 15px;
	height: 15px;
	position: relative;
	top: 5px;
	margin-right: 6px;
}

.czkj-source-title .czkj-source-img {}

.czkj-source-title .czkj-source-img-right {
	background: url("../images/right.png") no-repeat;
	background-size: 15px 15px;
}

.czkj-file-href,
.czkj-relevance-item {
	color: #428BD6;
	cursor: pointer;
}

.czkj-file-href img {
	width: 15px;
	height: 15px;
	margin-right: 3px;
	position: relative;
	top: 5px;
}

.czkj-file-doc-modal .czkj-file-item-group {
	height: 100%;
}

.czkj-chat-right {
	width: 320px;
	margin-left: 20px;
	height: 682px;
	float: left;
	overflow: hidden;
	position: absolute;
	right: 0;
	top: 0;
}

.czkj-robot-email,
#czkj-question {
	border: 1px solid #116DD5;
}

.czkj-robot-email {
	padding: 15px 30px;
	position: relative;
	background-color: #F4F4F4;
	cursor: pointer;
}

.czkj-robot-email-left {
	float: left;
	width: 80px;
}

.czkj-robot-email-left img {
	width: 56px;
	height: 54px;
}

.czkj-robot-email-right {
	width: 100%;
	top: 30px;
	left: 80px;
	padding-left: 80px;
	color: #1e1e1e;
}

.czkj-robot-email-right-title {
	font-weight: 700;
	font-size: 18px;
	color: #116DD5;
	margin-bottom: 8px;
}

/*热门问题*/
#czkj-question {
	width: 100%;
	height: 100%;
	overflow: hidden;
	background-color: #fff;
}

.czkj-question-title {
	height: 63px;
	background: #0c5ed0;
	line-height: 63px;
	width: 100%;
	font-size: 16px;
	color: #fff;
	font-weight: 700;
	text-align: center;
	border-bottom: 1px solid #116DD5;
}

.czkj-question-ul {
	overflow: auto;
	padding: 10px 15px;
	background-color: #fff;
	box-sizing: border-box;
}

.czkj-question-ul li {
	padding: 10px 10px;
	font-size: 15px;
	position: relative;
}

.czkj-circle {
	float: left;
	transform: rotate(-45deg);
	background: #ccc;
	border-radius: 50%;
	width: 7px;
	height: 7px;
	position: absolute;
	top: 13px;
}

.czkj-question-ul .czkj-question-name {
	padding-left: 20px;
	color: #333;
	cursor: pointer;
	letter-spacing: 1.86px;
	display: block;
	color: #2C6ED4;
}

.czkj-question-ul .czkj-see-detail {
	text-align: right;
	color: #5ea4e4;
	font-size: 12px;
	padding-top: 8px;
	cursor: pointer;
	user-select: none;
}

/*模态框*/
.czkj-robot-modal {
	position: fixed;
	top: 0;
	left: 0;
	width: 100%;
	height: 100%;
	z-index: 1000000;
	background-color: rgba(159, 159, 159, 0.9);
	display: none;
}

.czkj-modal-content {
	overflow: hidden;
	position: absolute;
	left: 50%;
	top: 4%;
	background-color: #fff;
	margin-left: -430px;
	background: #ffffff;
	box-shadow: 0 1px 8px 0 rgba(128, 128, 128, 0.50);
	border-radius: 6px;
	width: 874px;
	height: 92%;
}

.modal-doc {
	height: 90%;
}

.modal-doc .czkj-modal-body {
	height: 100%;
}

.czkj-modal-title {
	background: #5e89e5;
	font-size: 16px;
	text-align: left;
	color: #fff;
	height: 40px;
	line-height: 40px;
	padding: 0 20px;
}

.czkj-rule-modal-body {
	height: auto;
	top: 12%;
	border: rgba(159, 159, 159, 0.9);
}

.custome-body span {
	font-size: 14px;
}

.czkj-caption {
	float: left;
}

.czkj-tools {
	float: right;
	font-size: 18px;
	cursor: pointer;
	color: #fff !important;
}

.czkj-modal-body {
	padding: 15px 43px;
	font-family: PingFangSC-Medium;
	font-size: 20px;
	color: #1e1e1e;
	line-height: 30px;
	text-align: left;
	height: 85%;
	height: calc(100% - 40px);
	overflow: auto;
}

.czkj-satisfaction-l,
.czkj-satisfaction-r {
	width: 50%;
	float: left;
	box-sizing: border-box;
	padding: 0 30px;
}

.czkj-satisfaction-l {
	text-align: right;
}

.czkj-satisfaction-l .czkj-eval-num {
	width: 28px;
	float: right;
	text-align: center;
}

.czkj-satisfaction-r {
	text-align: left;
}

.czkj-satisfaction-r .czkj-eval-num {
	width: 28px;
	float: left;
	text-align: center;
}

.czkj-satisfaction {
	cursor: pointer;
}

.czkj-satisfaction-result {
	display: none;
	text-align: center;
}

.czkj-file-item {
	margin-left: 5%;
	max-width: 90%;
	text-align: center;
}

.czkj-file-item video,
.czkj-file-item audio {
	max-width: 100%;
}

.czkj-file-item img {
	min-width: 300px;
	max-width: 100%;
}

.czkj-file-item-name {
	text-align: center;
	color: #9b9b9b;
	font-size: 12px;
	line-height: 16px;
}

.czkj-file-doc {
	height: 85%;
	height: calc(100% - 60px);
}

.czkj-file-doc iframe {
	height: 100%;
	width: 100%;
}

/*是否解决问题*/
.czkj-evaluation {
	text-align: right;
}

.eval-emial {
	text-align: right;
	font-size: 12px;
	color: #555;
}

.czkj-evaluation .czkj-evaluation-btn {
	color: #000;
	background-color: #fff;
	margin-left: 10px;
	position: absolute;
	left: 180px;
	width: 40px;
	height: 40px;
	border-radius: 50%;
	top: 0;
	border: none;
	text-align: center;
	line-height: 40px;
}

.czkj-evaluation .czkj-eval-ok {
	background: url("../images/yes.png") no-repeat 5px 5px;
	background-color: #fff;
	background-size: 30px 30px;
}

.czkj-eval-no {
	background: url("../images/no.png") no-repeat 5px 5px;
	background-color: #fff;
	background-size: 30px 30px;
}

.czkj-yes {
	background: url("../images/eval-true.png") no-repeat 5px 5px;
	background-color: #fff;
	background-size: 30px 30px;
}

.czkj-no {
	background: url("../images/eval-false.png") no-repeat 5px 5px;
	background-color: #fff;
	background-size: 30px 30px;
}

.czkj-eval-text {
	color: #4c4c4c;
	font-size: 13px;
}

.czkj-evaluation .czkj-evaluation-no {
	left: 230px;
}

.evaluated span .e-mail {
	color: #2053AC;
	cursor: pointer;
	font-weight: 700;
}

.eval-emial {
	display: none;
}

.piped {
	text-align: right;
	display: none;
}

.piped-res {
	display: none;
	text-align: right;
	font-size: 13px;
	color: #4c4c4c;
}

.czkj-rule-item {
	line-height: 30px;
	font-size: 16px;
}

.czkj-rule-item:last-child {
	padding-bottom: 100px;
}

.file-err {
	text-align: center;
}

.file-btn {
	position: relative;
	width: 100%;
	height: 80%;
}

.file-btn-all {
	position: absolute;
	left: 0;
	top: 0;
	z-index: 10;
	width: 100%;
}

.file-btn-all button {
	color: #fff;
	background-color: #337ab7;
	border-color: #2e6da4;
	font-weight: 400;
	text-align: center;
	width: 90px;
	height: 30px;
	outline-style: none;
	border: none;
	cursor: pointer;
	font-size: 12px;
	border-radius: 3px;
	margin-top: 5px;
}

#the-canvas {
	margin-top: 30px;
	width: 100%;
}

.czkj-err-modal {
	position: fixed;
	top: 50%;
	left: 50%;
	width: 250px;
	height: 160px;
	margin-left: -125px;
	margin-top: -80px;
	background-color: #fff;
	border: 1px solid #c0c0c0;
	display: none;
}

.czkj-err-modal-title {
	padding: 0 20px;
	height: 42px;
	line-height: 42px;
	border-bottom: 1px solid #eee;
	font-size: 14px;
	color: #333;
	overflow: hidden;
	background-color: #F8F8F8;
	border-radius: 2px 2px 0 0;
	position: relative;
}

.czkj-err-modal-body {
	font-size: 14px;
	line-height: 20px;
	color: #333;
	padding: 15px;
}

.czkj-err-modal-btn {
	text-align: center;
}

.czkj-err-modal-body button {
	color: #fff;
	background-color: #337ab7;
	border-color: #2e6da4;
	font-weight: 400;
	text-align: center;
	white-space: nowrap;
	width: 54px;
	height: 30px;
	outline-style: none;
	border: none;
	cursor: pointer;
	font-size: 12px;
	border-radius: 3px;
	margin-top: 5px;
}

.bj-title {
	display: none;
}

.mobile-body-top {
	display: none;
	padding-left: 20px;
	height: 50px;
	line-height: 50px;
	background-color: rgb(71, 133, 254);
	color: #fff;
	font-size: 18px;
}

.mobile-top-name {
	width: calc(100% - 100px);
	float: left;
	height: 100%;
	padding: 0 5px 0 0px;
	text-align: left;
}

.mobile-top-name-left {
	float: left;
	width: 70px;
	height: 100%;
	position: relative;
}

.mobile-top-name-right {
	width: calc(100% - 70px);
	float: left;
	font-size: 12px;
	padding-top: 5px;
	padding-left: 5px;
}

.mobile-top-name-left img {
	width: 70px;
	height: 70px;
	position: absolute;
	top: 50%;
	transform: translateY(-50%);
}

.mobile-top-name-right img {
	width: 80px;
	height: 20px;
}

.mobile-contact {
	float: left;
	width: 80px;
	height: 100%;
	text-align: center;
}

.mobile-contact-item {
	height: 33%;
	border-bottom: 1px solid #fff;
	padding: 2px 0;
	line-height: 33px;
}

.mobile-contact-item a {
	color: #fff;
}

.mobile-contact-item:nth-child(2) {
	line-height: 33px;
}

.mobile-contact-item:last-child {
	border-bottom: none;
	line-height: 33px;
}

.mobile-contact img {
	width: 24px;
	height: 24px;
}

.czkj-body-top {
	width: 100%;
	height: 200px;
	position: relative;
	padding-right: 340px;
	margin-bottom: 20px;
}

.czkj-body-top-name {
	width: 100%;
	height: 100%;
	background-color: #fff;
	float: left;
	padding: 30px;
	position: relative;
	padding-left: 200px;
}

.czkj-body-top-name-left {
	width: 150px;
	height: 150px;
	position: absolute;
	left: 30px;
	top: 20px;
}

.czkj-body-top-name-left img {
	width: 100%;
	height: 100%;
}

.czkj-body-top-name-right {
	line-height: 30px;
	font-size: 16px;
}

.czkj-body-top-name-right img {
	width: 231px;
	height: 40px;
	margin-bottom: 15px;
}

.czkj-body-top-call {
	width: 320px;
	margin-left: 20px;
	height: 100%;
	background-color: #fff;
	position: absolute;
	top: 0;
	right: 0;
	cursor: pointer;
}

.czkj-body-email {
	height: 100%;
	/*border-bottom: 1px solid #e8e8e8;*/
	font-size: 12px;
	color: #6f6f6f;
	padding: 15px 10px;
}

.czkj-body-email .czkj-body-email-name {
	text-align: center;
}

.czkj-body-email .czkj-body-email-name img {
	width: 60px;
	height: 60px;
	/*margin-right: 10px;*/
}

.czkj-body-email-text {
	font-size: 16px;
	color: #333;
	margin-bottom: 10px;
	line-height: 30px;
	text-align: center;
	padding: 10px 0px;
	margin: 0 20px;
	margin-bottom: 10px;
	border-bottom: 1px solid #e8e8e8;
}

.czkj-body-email-content {
	color: #333;
	padding: 0 40px;
}

#chat .question-hot .czkj-msg {
	padding: 0;
	width: 90%;
}

.czkj-hot-title {
	font-size: 14px;
	line-height: 34px;
	border-bottom: 1px solid #ccc;
	text-align: center;
}

.czkj-hot-question {
	padding: 5px 15px;
}

.czkj-hot-question li {
	padding: 3px 0 3px 23px;
	color: #6a9de3;
	position: relative;
}

.czkj-hot-question li:before {
	content: "";
	position: absolute;
	width: 6px;
	height: 6px;
	border-radius: 50%;
	background-color: #eaeaea;
	left: 5px;
	top: 10px;
}

.czkj-hot-question .czkj-view-more-li:before {
	display: none;
}

@media screen and (max-width: 1000px) and (min-width: 640px) {
	.czkj-rules {
		/* display: none; */
	}

	.czkj-chat-body {
		padding-right: 0;
	}

	.body-top-name-right {
		font-size: 12px;
	}

	.body-top {
		padding-right: 0;
	}

	.body-top-call {
		display: none;
	}

	.czkj-chat-center {
		padding-right: 0;
	}

	#czkj-question {
		display: none;
	}

	.content-body {
		max-width: none;
		min-width: auto;
	}

	.czkj-body-top-call {
		display: none;
	}

	.czkj-body-top {
		padding-right: 0;
	}
}

.czkj-view-more-li {
	text-align: center;
}

/*自适应*/
@media screen and (max-width: 992px) {

	html,
	body,
	.wrap {
		height: 100%;
	}

	.czkj-body-top {
		display: none;
	}

	.czkj-chat-right {
		display: none;
	}

	.czkj-container {
		width: 100%;
		height: 100%;
		margin-bottom: 0;
	}

	.czkj-content {
		padding-top: 0;
		height: 100%;
	}

	.czkj-chat-body {
		height: calc(100% - 50px);
		padding-left: 0;
		border: none;
		padding-right: 0;
		margin-top: 0;
	}

	.robot-body {
		height: 600px;
	}

	.robot-body .tabs {
		display: none;
	}

	.czkj-chat-right {
		display: none;
	}

	.czkj-rules-btn {
		padding-right: 10px;
	}

	.g-header-box,
	.g-header-function-box,
	.g-footer-box {
		display: none !important;
	}

	.g-header-logo {
		margin-top: 0px !important;
		height: 86px !important;
	}

	.g-header-logo img {
		width: 100%;
		height: 100%;
	}

	.bj-title {
		display: none;
		background-color: #fff;
		height: 70px;
		padding: 5px;
	}

	.bj-title img {
		height: 100%;
	}

	.content {
		min-height: auto;
		padding-top: 0;
		height: 100%
	}

	.content-body {
		width: 100%;
		height: 100%;
		min-width: auto;
		max-width: none;
		overflow: hidden;
	}

	.content-body-left {
		display: none;
	}

	.body-top {
		display: none;
	}

	.mobile-body-top {
		display: block;
	}

	.czj {
		margin-top: 0;
		height: 100%;
	}

	.czkj-chat-left {
		height: 100%;
		border: none;
	}

	.czkj-logo-icon {
		left: 20px;
		width: 60px;
		height: 60px;
	}

	.czkj-logo-icon img {
		width: 40px;
		height: 40px;
		left: -2px;
	}

	.czkj-logo-title {
		padding-left: 83px;
		/* font-size: 16px; */
	}

	.czkj-chat-center>.fl {
		height: 100%;
	}

	#chat {
		/* height: calc(100% - 110px); */
		/* padding-top: 10px; */
		padding-bottom: 40px;
	}

	#chat .czkj-msg {
		border-radius: 10px;
	}

	#czkj-question {
		display: none;
	}

	.czkj-chat-center {
		width: 100%;
		padding-right: 0;
		height: 100%;
	}

	.czkj-chat-title {
		display: flex;
		justify-content: space-between;
	}

	.czkj-chat-input {
		padding: 10px;
	}

	.czkj-send {
		position: absolute;
		right: 10px;
		top: 10px;
		height: 40px;
		width: 40px;
		border: 0;
		outline-style: none;
		color: #fff;
		border-radius: 50%;
		font-size: 16px;
		background-size: cover;
	}

	.czkj-suggest {
		display: none;
	}

	.czkj-modal-content {
		width: 90%;
		margin-left: 0;
		margin-top: 0;
		transform: translateX(-50%);
	}

	.czkj-modal-body {
		padding: 15px 10px;
	}

	.czkj-file-doc-modal .czkj-modal-content {
		width: 98%;
	}

	.czkj-file-doc-modal .czkj-modal-body {
		padding: 5px;
		padding-bottom: 0;
		width: 100%;
	}

	.czkj-file-doc-modal .czkj-file-item-group {
		height: 100%;
		width: 100%;
		overflow: auto;
	}

	.czkj-file-doc {
		max-width: 100%;
		margin-left: 0;
	}

	.czkj-rule-modal-body {
		height: 85%;
		top: 5%;
	}

	.czkj-rule-item:last-child {
		padding-bottom: 20px;
	}

	.hot-type {
		padding-right: 20px;
		overflow-y: hidden;
		overflow-x: auto;
		top: -40px;
	}

	.hot-type::-webkit-scrollbar {
		display: none;
	}

	.hot-type-inner {
		width: 10000%;
	}

	.last-hot-type-item {
		display: none;
	}
}

.m-version-link-box,
.eamilAndPhone {
	box-sizing: content-box !important;
}

.alert-mengban {
	position: fixed;
	top: 0px;
	left: 0px;
	z-index: 1000;
	background: #000000;
	opacity: 0.8 !important;
	filter: alpha(opacity=80) !important;
	width: 100%;
	height: 100%;
	display: none;
}

.alert-warning {
	position: fixed;
	left: 50%;
	top: -400px;
	margin-left: -300px;
	width: 600px;
	height: 270px;
	background: #fff;
	z-index: 1001;
	display: none;
}

.alert-delete {
	width: 100%;
	height: 38px;
	position: relative;
}

.alert-delete span {
	position: absolute;
	top: 10px;
	right: 10px;
	width: 19px;
	height: 19px;
	background: url(../images/delete-ks-20170807.png) center center no-repeat;
	cursor: pointer;
}

.alert-wzsm {
	width: 480px;
	height: 100px;
	margin: 15px auto 0;
	line-height: 35px;
	font-size: 24px;
	color: #000;
	text-align: center;
	padding-bottom: 15px;
	border-bottom: 1px solid #d4d4d4;
}

.alert-wzsm p {
	font-size: 24px;
	font-family: "Microsoft YaHei";
}

.alert-footer {
	width: 100%;
	height: 105px;
	font-size: 24px;
	color: #000;
}

.alert-footer span {
	cursor: pointer;
	float: left;
}

.continue {
	width: 124px;
	height: 42px;
	background: url(../images/continue-ks-20170810.png) center center no-repeat;
}

.fangqi {
	line-height: 42px;
	font-size: 20px;
	color: #ab0d07;
	margin-left: 20px;
}

.xuanze {
	width: 210px;
	height: 42px;
	margin: 25px auto 0;
}

body {
	background-color: #dcdcdc;
}

.czkj-container {
	/* min-width: 1200px; */
	/* max-width: 1200px; */
	width: 100%;
	margin: 0 auto;
}

.jj-body-top {
	width: 100%;
	height: 200px;
}

.jj-body-top-name {
	width: 40%;
	height: 100%;
	background-color: #fff;
	float: left;
	padding: 30px;
	position: relative;
}

.jj-body-top-name-left {
	width: 150px;
	height: 150px;
	position: absolute;
	left: 30px;
	top: 20px;
}

.jj-body-top-name-left img {
	width: 100%;
	height: 100%;
}

.jj-body-top-name-right {
	line-height: 30px;
	font-size: 16px;
}

.jj-body-top-call,
.jj-body-top-ewm {
	width: 20.5%;
	border-right: 2px solid #e8e8e8;
	margin-left: 2%;
	height: 100%;
	background-color: #fff;
	float: left;
	cursor: pointer;
}

.jj-container-jj {
	height: 100%;
}

.jj-body-email {
	height: 100%;
	font-size: 12px;
	color: #6f6f6f;
	padding: 15px 10px;
}

.jj-body-email-name {
	text-align: center;
}

.jj-body-email-name img {
	width: 60px;
	height: 60px;
}

.jj-body-email-text {
	font-size: 16px;
	color: #333;
	line-height: 30px;
	text-align: center;
	padding: 10px 0px;
	margin: 0 20px;
	margin-bottom: 10px;
	border-bottom: 1px solid #e8e8e8;
}

.jj-body-email-content {
	color: #333;
	padding: 0 8px;
}

.jj-custome-body span {
	font-size: 14px;
}

.jj-body-top-ewm {
	width: 20%;
	padding-left: 30px;
	position: relative;
}

.jj-body-top-ewm-left {
	width: 20px;
	position: absolute;
	left: 17px;
	top: 33px;
	font-size: 17px;
	line-height: 18px
}

.jj-body-top-ewm-left-phone {
	left: 0px;
	height: 100%;
	top: 0;
	width: 68px;
	border-right: 1px solid #ccc
}

.jj-ewm {
	width: 180px;
	height: 180px;
	float: right;
	margin-right: 10px;
	margin-top: 10px;
}

.jj-body-top-ewm-left img {
	width: 26px;
	height: 26px;
}

.jj-body-top-ewm-left .jj-ewm-title {
	position: relative;
	left: 5px;
	top: 10px;
}


.jj-mobile-body-top {
	height: 33px;
	background-color: #6193b9;
	color: #fff;
	font-size: 12px;
	display: none;
}

.jj-mobile-top-name {
	width: 100px;
	float: left;
	border-right: 1px solid #fff;
	height: 100%;
	padding: 0 5px 0 0px;
	text-align: left;
}

.jj-mobile-top-name-right {
	width: calc(100% - 70px);
	float: left;
	font-size: 12px;
	padding-top: 5px;
	padding-left: 5px;
}

.jj-mobile-top-name-left img {
	width: 70px;
	height: 70px;
	position: absolute;
	top: 50%;
	transform: translateY(-50%);
}

.jj-mobile-top-name-right img {
	width: 80px;
	height: 20px;
}

.jj-mobile-contact {
	float: left;
	width: calc(100% - 100px);
	height: 100%;
	text-align: center;
}

.jj-mobile-contact-item {
	width: 33%;
	float: left;
	border-left: 1px solid #fff;
	padding: 0;
	line-height: 33px;
	font-size: 16px;
}

.jj-mobile-contact-item a {
	color: #fff;
}

.jj-mobile-contact-item:first-child {
	border-left: none;
}

.jj-mobile-contact-item:last-child {
	border-bottom: none;
	line-height: 33px;
}

.jj-mobile-contact img {
	width: 24px;
	height: 24px;
}

#w_header {
	display: none;
}

.czkj-chat-body {
	overflow: hidden;
	/* margin-top: 30px;
 */
	margin-bottom: 30px;
}

.czkj-chat-title {
	background-color: #fff;
	border-bottom: 1px solid #ccc;
}

.czkj-top-name {
	color: #333;
}

.czkj-rules {
	color: #e04748;
}

.czkj-question-title {
	background-color: #fff;
	color: #e04748;
	border-bottom: 1px solid #ccc;
	height: 64px;
	line-height: 64px;
}

.czkj-chat-left {
	float: left;
	width: 100%;
	border: 1px solid #ccc;
}

.czkj-chat-right {
	width: 340px;
}

#czkj-question {
	border: 1px solid #ccc;
	border-left: none;
}

.czkj-body-email-content {
	padding: 0 34px;
}

.czkj-chat-center {
	background-color: #f5f8fa;
}

#chat .czkj-msg {
	background: #fff;
}

#chat .czkj-robot .czkj-msg:before {
	border-right: 10px solid #fff;
	border-bottom: 10px solid #fff;
}

#chat .czkj-user .czkj-msg:before {
	border-left: 10px solid #fff;
	border-bottom: 10px solid #fff;
}

.czkj-logo-title {
	padding-left: 145px;
	width: 250px;
}

.czkj-logo-icon {
	position: absolute;
	background-color: #fff;
	width: 84px;
	height: 84px;
	border-radius: 50%;
	left: 40px;
	top: 12px;
	z-index: 1;
	padding: 12px;
	border-bottom: 1px solid #ccc;
}

.czkj-logo-icon img {
	width: 60px;
	height: 60px;
	position: relative;
	top: -6px;
}

.czkj-rules,
.czkj-question-title {
	color: #333;
}

.czkj-chat-input .czkj-enter-word span {
	color: #D64635;
}

.chat-toggle {
	display: none;
}

.voice-hold {
	display: none;
}


.m-login-box a {
	color: #fff !important;
}

@media screen and (max-width: 640px) {
	.jj-mobile-body-top {
		display: block;
	}

	.m-login-box a {
		display: none;
	}

	.jj-body-top {
		display: none;
	}

	.czkj-container {
		max-width: none;
		min-width: auto;
		width: 100%;
	}

	.czkj-container {
		height: calc(100% - 100px);
	}

	.czkj-chat-body {
		margin-top: 0;
		height: calc(100% - 90px);
	}

	.czkj-chat-left {
		width: 100%;
		height: 100%;
	}

	.czkj-chat-center {
		height: 100%;
	}

	.jj-epidemice {
		display: none;
	}

	.chat-toggle {
		float: left;
		width: 30px;
		height: 30px;
		margin-right: 10px;
		position: relative;
		top: 5px;
		display: none;
	}

	.input-btn {
		display: none;
	}

	.chat-toggle img {
		width: 100%;
		height: 100%;
	}

	.voice-hold {
		display: none;
		border: 1px solid #ccc;
		background-color: #fff;
		height: 40px;
		font-size: 14px;
		padding: 10px;
		width: calc(100% - 100px);
		float: left;
		border-radius: 0;
		outline-style: none;
	}

}

.hd li {
	float: left;
	margin-right: 4px;
	padding: 0 16px;
	margin-bottom: 5px;
	border: 1px solid #63a3d5;
	border-radius: 16px;
	height: 30px;
	line-height: 28px;
	cursor: pointer;
	font-size: 14px;
}

.hd li a {
    color: #63a3d5;
}
a:link {
    text-decoration: none;
}
.hd li.on {
    color: #fff;
    background-color: #63a3d5;
}

.hd ul {
    overflow: hidden;
}

.hd li.on a {
	color: #fff;
}

.bd div ul {
	height: 193px;
	overflow: auto;
}
.bd div ul li{
	
border-bottom: 1px dashed #ccc;
	
line-height: 36px;
}
.bd div ul li a {
	display: block;
	padding: 0px 10px;
	color: grey;
}

.m-login-box {
	display: block !important;
	position: static;
	right: 0;
	text-align: left;
}

.czkj-chat-input .czkj-enter-btn {
	background: #f1f1f1;
	font-size: 14px;
	color: #6b6b6b;
}

.czkj-question-ul .czkj-question-name {
	color: #333;
}

.TRS_UEDITOR p,
.TRS_UEDITOR span,
.TRS_UEDITOR font {
	font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Microsoft YaHei, Source Han Sans SC, Noto Sans CJK SC, SimHei, sans-serif !important;
	font-size: 13px !important;
}

.TRS_UEDITOR img {
	width: 20%;
}

@media (max-width:1200px) {

	.robotPage,
	.czkj-container {
		width: 100%;
	}
}

@media (max-width:992px) {
	.robotPage {
		width: 100%;
		height: calc(100% - 20px);
	}